e-ISSN:0976-5166
p-ISSN:2231-3850


INDIAN JOURNAL OF COMPUTER SCIENCE AND ENGINEERING

Call for Papers 2020

Apr 2021 - Volume 12, Issue 2
Deadline: 15 Mar 2021
Publication: 20 Apr 2021

Jun 2021 - Volume 12, Issue 3
Deadline: 15 May 2021
Publication: 20 Jun 2021

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IJCSE Indexed in Scopus

ABSTRACT

Title : Assessing Travellers Perception Levels towards Select Online Travel Agents (TA) in India using Netnography and Text Mining
Authors : Dashrath Mane, Dr. Prateek Srivastava, Dr. Amit Jain, Dr. D S Chouhan
Keywords : OTA, Netnography, Text mining, perceptions, traveller
Issue Date : Jan-Feb 2021
Abstract :
This paper explores the overall effect of the use of online services by travelers and their feelings resulting from a series of feedback. Customer reviews are obtained from various sources and the satisfactions of travelers using different online travel related service providers is analyzed. A new term is coined and referred to as "Netno-Mining," which integrates two words Text mining and Netnography. Different results obtained by processing netnographic data and text based mining techniques are used to interpret satisfaction, perception of tourist/ travellers using online services. This paper covers perception derived by analysis of review rating values and sentiment-based levels.
Page(s) : 254-270
ISSN : 0976-5166
Source : Vol. 12, No.1
PDF : Download
DOI : 10.21817/indjcse/2021/v12i1/211201183